EXAMPLE USE CASE
CURRENT MARKET PAIN POINTS
The 2018 Royal Commission into Financial Services identified a disconnect between the information stored by institutions and what the customers believed to be true.
PDF forms need to be printed, signed and re-scanned to be sent via email and or post. The customer experience is disconnected, labour intensive and far from seamless.
Processing of forms is also time consuming and costly. Manually processing PDF forms incurs high error rates and missing data means cost inefficiencies across the organisation. PDFs can be digitised and imported but there are always degrees of data error and require manual intervention. Email forms with no validation suffer equal data and communication cost incursions.
IDEAL FUTURE STATE
A seamless customer experience where customers self-verify applications and sign off with a digital signature. The data is then automatically transferred into enterprise systems.
The customer application is validated through multi-level validation. This includes on-form, on-submission and business-definable validation procedures which include "customer "pass back" for final sign off.
This process includes interactive document version control for system quality and compliance.
This is an automated, reliable end-to-end process which is transparent and compliant.
THE IDEAL CUSTOMER EXPERIENCE WITH ROBOTIC PDF
A customer is directed to an institution's designated link and selects the required form. Based on the information provided (identity, address, phone, loan type etc) Robotic PDF will send to the customer's designated email address a tailored application PDF, pre-populated with the information provided. Customer privacy can be protected by using an encryption option that will pass the encryption code to the customer's SMS number, cross-validating the customer's identity.
The customer, on receiving the application form can now electronically complete the application PDF and submit with a click of a button. Prior to submission, using the on-form validation function, the customer can self-check that they have completed the institution's required fields. The PDF application can be submitted in encrypted form for privacy and security.
On receiving the completed application form it will be automatically validated. If in error, it can be re-sent to the customer for remediation. Otherwise, it will be re-sent to the customer with reference details for confirmation and digital signing.
Workflow requiring additional data collection can be initiated by the institution as per stage 2 above.
Note: all data will be stored on enterprise systems.
Improved Customer Experience
Customer digitally signs their own application
Increased speed of processing with reduced cost
Quality Assured Compliant System